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Return Policy, you may cancel a purchase at any time before your order is delivered and up to 14 days afterward, beginning on the day after you received the products (“cooling-off period”).
To cancel a purchase, you must clearly inform us, by filling out the RMA form, giving us your name, address and order reference.
If you cancel an order (or part of an order) during the cooling-off period, you must return the product(s) within 14 days after the day on which you notify us of the cancellation, and ensure the item(s) comply with the conditions of our Returns Policy.
You can also send back an order that is not to your satisfaction and obtain a coupon to spend as you like on our platform.
If you cancel an order with us within the 14 day cooling-off period, we will process the refund due to you as soon as possible.
In any case, your refund will be completed within 14 days after the day on which the vendor received your return and validated the integrity, and within the working week of the day on which we receive evidence that you have returned the product(s) to the relevant vendors’ address, your reimbursement will be processed.
For additional information don’t hesitate in contacting customerservice@italianluxuryshopping.com
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